Today, we processed our first fully automatic transfer from one entrant to another.
It is also the first transfer initiated through our new self service portal
https://my.challenging.events/ where you can see all of your entries, request a transfer to another competitor, refund or withdrawal. Soon you will be able to update your address, contact details, change distance (within an event) and see any discounts that you are eligible for and your previous results too.
We have offered transfers previously, however, although they have been "automatic" from your (as a competitor's) side, they have involved a fair amount of work from our side.
There have also been quite a few changes for entries for our events: we now have our own custom entry system which allows us to get the information in a format we want - little things like making sure phone numbers are in the correct format to making sure that people enter valid emails and addresses.
It also allows us to issue vouchers and discount codes that can work across all of our events. It may not be the prettiest of systems but it works well.
We were able to offer free transfers previously, but we are now unable to do this for a few reasons.
We hope that makes sense and you explains why we can't return all of your money.